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WELCOME!
I'M DIANTE VANCE - JEWETT.
WHAT'S DIANTE ALL ABOUT?
About Diante
Uplifting, ambitious, authentic are some of the adjectives that describe me. I'm outgoing and live to make people laugh and smile. Happiness is one of my biggest core values and after I complete undergrad, I will be seeking out a position in an organization who's core values and work ethic align with mine and all I have to offer. Take a look through my portfolio to find out more about what I have to offer - or get in touch to discuss how I can be a great addition to your organization.
WHO IS DIANTE?
The Funny Guy
I’m a fourth year student at the University of Wisconsin - La Crosse majoring in Organizational Communication, and minoring in Professional Writing. Home is where the heart is and my heart is in Milwaukee Wisconsin, where I became the person I am today. I come from a diverse family who values acceptance and diversity. I enjoy taking on challenges and proving others wrong, it's practically my favorite hobby. I have miles worth of ambition and I love a challenge, it keeps me driven.
EDUCATION
University of Wisconsin - La Crosse
Arts & Communication Candidate, Professional Writing Minor
Expected graduation, May 2019
Treasurer of Black Student Unity (BSU):
Managed a budget of $10,000 for the entire academic 2016-2017 year.
Planned and organized fundraisers for Black Student Unity.
Collected and kept track of membership dues.
Planned and organized Reflection of Ebony annual dinner.
Worked with seven other executive leaders.
Organized fundraiser for Native American Student Association that fundraised $500 for the Dakota Access Pipeline.
2017 American Multicultural Student Leadership Conference planning committee:
Emceed the opening of the conference with welcoming the guests as well as informing the guests of the agenda for the rest of the conference.
Assisted speaking guests with any accommodations that were needed.
Assisted instructors with their workshops during our “caucus” portion of the conference.
Worked with a team of twelve to successfully plan and organize the 2017 AMSLC conference.
WORK EXPERIENCE
BRAND REPRESENTATIVE, ABERCROMBIE & FITCH
June 2013- January 2016
Provided great customer service by anticipating and responding to customer needs
Assisted customers with finding outfits that fit their interest, while Maintained a neat, organized store and restocking merchandise when needed.
Assisted customers with checking out their items at the cash register.
MILWAUKEE COUNTY LIFE GUARD, MILWAUKEE COUNTY AQUATICS
June 2014 - August 2015
Maintained constant surveillance of patrons in the pool area.
Recognized emergency situations and responded immediately
Kept deck and pool clean
Assisted with preparation and organization for Family Fun Nights and private parties
Engaged in routine inspections of pool filtration systems, pumps and chemical feeders, and provided assistance in maintenance as needed.
Enforced guests' adherence to pool guidelines and rules in a professional manner
Participated in rotation schedule, ability to work under pressure and contributed as a part of team
Administered first aid and CPR in response to life threatening situations
HOME DEPOT CUSTOMER SERVICE REPRESENTATIVE
January 2016 - Present
Drive excellent customer service by greeting and directing customers as well as answering/ responding to customer phone calls and inquires quickly, accurately, and professionally.
Assist customers with checking out or returning their items at the cash registers
Review and process tabs in Enhanced Special Services (ESVS) under order management.
Offer/open Home Depot credit cards
Release online and in-store orders to customers
Pick orders when Order Fulfillment Associate (OFA) is unavailable or when order is approaching the end of service level agreement timing.
Process Return to Vendor (RTV) exceptions when prompted
Utilize recovery methods to increase checkout accuracy
Train and learn about processes, behaviors, and expectations associated with roles and routines
Knowledgeably assist in pant department when needed
MICROSOFT OFFICE
EXCELLENT WRITTEN AND VERBAL COMMUNICATION SKILLS
ADAPTABILITY
"A positive attitude can really make things come true - it did for me"
David Bailey
